Shipping & Delivery

  • All orders will be packed carefully and shipped with PostNL within 1-3 business days after payment. 
  • We apply shipping costs of €4,20 to addresses within The Netherlands. For European addresses we apply €10,00 shipping costs.
  • We offer you free shipping on orders above €50,- within The Netherlands, and from €100,- within Europe.
  • If you live outside the European Union and would like to place an order with us. Feel free to contact us for shipping possibilities.
  • Please make sure your address information is correct. 
  • Delivery time can variate depending on where you live.
  • Please note that the buyer is responsible for any custom fees/taxes/import duties that may be charged by your postal office.
  • Up to and including the delivery The Air Element has responsibility for the order. After the delivery the responsibility will be transferred to the buyer.


We truly hope you love your purchase. However, if for some reason there is any issue with your purchase or if you like to return it. Please contact us within 7 days of delivery. You can use the contact form on the website or email to and we will give you further instructions.


  • All returns must be in unworn condition.
  • Shipping charges are not refundable.
  • If you are returning an item, please repackage the item safely and ship it in a timely manner.
  • Refunds and exchanges will be issued once we receive the returning package. 
  • Damaged items can not be refunded.
  • Please note we do not accept returns on earrings due to hygiene. 

Please keep in mind:

The material of the stones are 100% organic. Which makes every piece unique and different in color and brightness. Also small cracks and scratches are completely natural. These natural flaws add to the organic and raw feel of the crystal.


Feel free to contact us with any questions you might have about an item before purchasing. Sizes and materials are always listed in the jewelry description. But if you would like more information about the item, feel free to shoot us an email or message!

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The Air Element